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Swing manager / Shift Manager – fast food restaurant  needed in Canada by McDonalds

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Swing manager / Shift Manager – fast food restaurant  needed in Canada by McDonalds

Restaurant shift managers manage all staff members and restaurant operations during assigned work shifts. Restaurants, cafeterias, hotels, resorts, fast food chains, and retail stores with eateries hire restaurant shift managers for full- and part-time hours during flexible shifts that include nights, weekends, and holidays. They report to the restaurant manager and work in a collaborative team environment. Restaurant shift managers perform their duties within the restaurant itself and rarely travel outside this area to complete their normal work tasks.

Job details

  •  Location: 6504 Sparrow DrLeduc, ABT9E 6T9
  •  Salary: 18.65 hourly for 40 hours per week
  •  Terms of employment: Permanent employment
    Full time
  •  Day, Evening, Night, Weekend, Shift, Early Morning, Morning
  •  Start date: Starts as soon as possible
  •  Benefits: Long term benefits
  •  vacancies: 8 vacancies

Restaurant Shift Manager Duties and Responsibilities

The day-to-day duties performed by restaurant shift managers vary depending on the restaurant they work at, the size of the staff they manage, and the number of customers coming into the restaurant. These core job tasks, however, are common despite those variables:

Manage Restaurant Staff

Restaurant shift managers monitor staff members during assigned shifts, overseeing all aspects of employee performance and food service.

Maintain Cleanliness

Restaurant shift managers monitor dining, kitchen, and all customer areas to maintain cleanliness at all times, and assign cleaning tasks to staff as necessary. This includes emptying trash, cleaning bathrooms, and wiping down counters and food prep areas.

Monitor Food Service

Restaurant shift managers check food coming out of the kitchen to ensure customer orders are filled accurately, safely, and attractively. They send food back to the kitchen to be remade if needed.

Respond to Customers

Restaurant shift managers answer customer questions and complaints, and find resolutions to satisfy their problems.

Train Staff Members

Restaurant shift managers train new staff on how to properly perform their work duties, keeping company standards in mind.

Maintain Stock

Restaurant shift managers keep dining and food preparation areas stocked with necessary inventory supplies, making note of inventory shortages so managers can order supplies as needed.

Collaborate with Team

Restaurant shift managers collaborate with the incoming shift manager when they arrive to lead the next shift, apprising them of any inventory or staff shortages and reporting any other issues they need to know about. Restaurant shift managers also provide hands-on assistance with restaurant tasks as needed, including preparing food, serving customers, taking payment, and cleaning, in addition to other operational duties.

Maintain Food Safety

Restaurant shift managers follow food safety guidelines at all times. This includes ensuring that all employees wash their hands and maintain safe handling practices.

Restaurant Shift Manager Skills and Qualifications

Restaurant shift managers work in fast-paced food service environments, using leadership skills to manage all staff members and restaurant operations, provide customer service, and solve problems as needed. Employers look for the following skills when hiring for this role:

 

Leadership skills – restaurant shift managers are responsible for managing staff, so employers search for professionals who have proven leadership skills

Customer service – restaurant shift managers interact with customers, which requires strong customer service skills

Problem-solving skills – restaurant shift managers use problem-solving skills to find resolutions for customer problems and complaints

Physical fitness – restaurant shift managers stand and walk for long periods at a time, move inventory items, and bend and squat as needed to check stock and maintain cleanliness, all activities that require physical fitness

Communication skills – restaurant shift managers use verbal communication skills to interact with staff members, customers, and other shift managers

Multitasking – restaurant shift managers multitask to manage employees and operations, tending to many different duties at once

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work setting

  • Restaurant

Responsibilities

Tasks

  • Establish methods to meet work schedules
  • Supervise and co-ordinate activities of staff who prepare and portion food
  • Train staff in job duties, sanitation and safety procedures
  • Estimate and order ingredients and supplies
  • Address customers’ complaints or concerns
  • Maintain records of stock, repairs, sales and wastage
  • Establish work schedules

Supervision

  • 3-4 people
  • 5-10 people

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Team player

Benefits

Long term benefits

  • Group insurance benefits
  • Other benefits

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Visible minorities, Youth

Who can apply to this job?

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

How to apply

By email

mike.bays@post.mcdonalds.ca

By fax

780-989-3712

Advertised until

2023-02-19

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